If you're trying to assess coreplus for security and usability and require answers to some common qualification questions, then this article will provide you with the necessary information.
Where will the data be hosted, and what hosting platform will you use?
The data is hosted via Amazon AWS, and the coreplus platform is hosted by AC3 Networks, a provider used by major institutions, including the Big Four banks in Australia.
In which location will the data be stored?
All data is stored in Australia. More details can be found here: Security and Privacy.
What authentication method will users use to access your service?
Users can access the platform using a username, password, and one-time password (OTP) for multi-factor authentication.
Do you hold any industry-recognised security certifications?
coreplus is hosted on the AWS platform, we leverage their infrastructure, which is certified against a broad range of globally recognised compliance standards, including:
ISO/IEC 27001 & 27018 : AWS is certified for ISO 27001, which specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system. You can find more information and access their ISO certificates here:
🔗 AWS ISO CertifiedSOC 2 Type II: AWS also maintains SOC 2 Type II compliance reports, which are audited by independent third parties to ensure adherence to security, availability, and confidentiality standards. Further details are available here:
🔗 AWS SOC Reports
Do you provide documentation outlining your security practices?
Yes. Please refer to our Security and Privacy documentation
Do you have cyber insurance?
At this time, coreplus does not hold a dedicated cyber insurance policy
Is coreplus fully compliant with the Privacy Act 1988 (APPs)?
Yes, coreplus is fully compliant with the Australian Privacy Principles
Are clear data ownership and termination terms outlined in the service agreement?
Check Term and termination here: Clickwrap agreement | coreplus (corepluspm.com)
PCI compliance (Level 1) - For secure credit card processing
No. We use third-party softwares like Pin Payments and Tyro to store card details and process online payments, which are PCI compliant
How often is data backed up in coreplus?
The data is backed up every 15 minutes
AES-256 or better Encryption - Advanced encryption for stored and transmitted data
Yes, coreplus has advanced encryption
API available to enable integration of outside systems
Yes, you can build your own API application to integrate with coreplus. Please learn more about our APIs here: Update A Client Record (Post) - coreplus Developer Centre
Is coreplus fully web-hosted with remote access?
Yes, coreplus is a fully web-based online platform
Supports compulsory/mandatory data input fields with data validation
No. Data validation is not possible, and the custom fields are limited (e.g., Medicare Number, funds, etc) can be made mandatory
Is the user interface clean, modern, and easy-to-navigate?
Yes
Are there any hidden prices included?
No, all prices and plans are broken down here: https://www.corepluspm.com/coreplus-pricing
Supports Medicare, DVA, and private health claims
Yes, please find more details below.
Is coreplus compatible with Tyro, Stripe, Xero?
coreplus is compatible with Tyro and Xero but not with Stripe
Mailchimp integration
No. For marketing purposes, you can send bulk emails to clients within coreplus. More details can be found below
SMS and email appointment reminders
Yes, for more details, please check the guide
below
Dashboards, financial reports, automated and tailored views
You can check the various reporting options below
Does coreplus have intake forms?
You can use our add-on PatientPlus for various types of forms Getting started with PatientPlus
Calendar integration
Yes, more details here Setup an iCal sync
Clinical notes
Yes, more details here Case notes | coreplus
Telehealth group option
You can have up to 3 participants for a telehealth call. You can learn more here: Group bookings with Telehealth by coreplus
Does coreplus offer onboarding support?
Yes, coreplus offers premium onboarding services. Please go to the link below to get started.
Does coreplus have secure messaging?
Yes, coreplus has an integration with HealthLink, who provide secure messaging services. Please learn more here: Secure Messaging | coreplus
Is it possible to put a credit on a client file to use against a service in the future?
Yes, please refer to the following article for more details: Raising a Credit
Online booking
Yes, coreplus has a Client Portal, which functions as a patient-facing portal allowing clients to book appointments online, update their details,
and more.
You can find more FAQs about the Client Portal here: FAQ Client Portal
Does coreplus offer waitlist functionality?
You can create a waitlist in coreplus to store clients and easily fill last-minute cancellations. Please learn more here: Create a Waiting List
Can multiple SMS reminders be set up for the same appointment?
No, you can only set up one SMS reminder for each appointment.
QLD WorkCover Integration
coreplus does not have a specific report for tracking Workcover QLD patients, but you can track relevant information for clients, such as NDIS
plans, in the client's file. You can learn more about tracking NDIS Participant Plan Details here
NDIS Service Agreements
You can record NDIS data in the client file and run the NDIS report through the system. Additionally, you can store the NDIS agreement as a
file in the client file. For further details, you can refer to the NDIS collection guide here
Medical Objects
coreplus does not have an integration with Medicare Objects, however, we do have an integration with Healthlink which offers secure messaging services
Dictation
We don't have a direct dictation feature within coreplus, but you can integrate Dragon Dictate with the system. Dragon Dictate is a speech
recognition software that transcribes your voice into text, which you can then input directly into coreplus for case notes or other
documentation tasks.
By using Dragon Dictate, you can streamline the process and save time on typing.
Please let us know if you have any questions and don't forget to rate this help article below so that we can continue to improve our support to you!