At coreplus, we take the security of your data seriously. We understand that as a health practitioner, there are compliance and regulation guidelines that you must adhere to, which is why we make every effort to ensure that our software is reliable and secure.
This article includes information about:
Data Centre and Hosting
coreplus is hosted by AC3 networks - the same as the big four banks in Australia.
The infrastructure complies with the Commonwealth Government standards governing the security of IT systems and infrastructure
The data centre is an enterprise-grade data centre with world-leading Class 1IDC infrastructure. This is the same data centre used and approved by the department of health and ageing
Data is fully monitored with 24×7 security guards onsite and premises under constant CCTV surveillance
Data entered into coreplus is processed, stored & backed up in Australia
The data you enter in coreplus is replicated among several database servers and backed up off-site to prevent a single failure from causing data loss
The multiple redundant VMware platform utilised offers, load balanced ESX servers to maximise performance and availability, which has a minimalistic chance of unavailability
Find out more information about the data centre here
Secure Data Transmitted
Our team are dedicated to making sure your data is safe and secure by using a variety of methods:
The Secured Data Transmitted between the coreplus platform and the end user is encrypted using 256bit encryption with an SSL certificate issued by Thawte. This is the same way internet banking data travels
While using coreplus, some browsers will indicate that you are using an SSL certificate keeping online interactions private. For example, Chrome displays a green padlock in your internet browser, which means data sent to you is safe
What you can do to improve your cyber security
Whilst coreplus utilizes advanced technology to address security concerns. However, a risk exists that a user’s behaviour in accessing the system could produce a security breach. This is best understood if, for example, you were to accidentally provide your username and password to an unauthorised person, they could then access your practice’s sensitive information.
As a coreplus user, you can help make your data safe by doing the following things:
Enable multi-factor authentication, which adds an extra layer of security to your coreplus account by requiring (in addition to a password and username) a code that is sent to the user's mobile device
When working on a computer that is also used by others, always select ‘Public or Shared’ when logging into coreplus
Never share your coreplus password with anyone
Reset your coreplus password regularly
Realise that you’re vulnerable when working on an open Wi-Fi network, so always password protect your Wi-Fi network or lock it to known PCs/ Tablets
Make sure you have the appropriate system requirements and are using supported browsers
Ensure you have updated software such as anti-virus software protection
If your Windows PC or Mac is ever infected with a virus, refrain from logging in to coreplus until you get this sorted
When you backup your data, make sure you are hosting the data somewhere safe
Do not open strange or unknown emails, hyperlinks and/ or attachments
You can use user permissions and access levels to control which screens are visible to each employee, limiting access to sensitive information
Stay up to date on cyber security threats and trends with ACSC Alert Service
Recognise and report scams to protect your information and accounts from compromise
And don’t forget to log off! (Psst! Did you know that supervisor users can set an auto log-out timer for when users are idle within their login session? You can find more info on this in the article about Interface Settings)
You may also be interested in:
📝 Privacy Policy
📝 Terms of Use
Please let us know if you have any questions, and don't forget to rate this help article below so we can continue improving our support!