Our FAQs are based on the most commonly asked questions by our coreplus community. This section focuses on questions asked when you are just getting started in coreplus. Each collection has its own FAQ article, simply navigate to the collection.
I need to apply a batch payment against my client's invoices, how can I do this?
Not only can you apply a lump sum payment against one of your client's invoices, but you can do this for multiple clients in one instance! Please click here to find out how to do so.
How can I stop the emails I receive when I unlock an invoice?
The emails you receive when invoices are unlocked cannot be turned off within your coreplus account, due to being an implemented security measure in place. If you'd like to hide or filter out these emails from your inbox, most email providers such as Gmail or Outlook allow you to create rules to achieve this.
Can I combine and print all of my client's invoices that can then be issued to a third party recipient?
The answer is yes, you can add the third party as a contact in the client's file or combine invoices
💡 If the third party requires the invoice's printout to display certain elements, you can achieve this by creating an invoice print template
How can I cancel a bulk bill claim?
You might be wondering why there's no 'Same day delete' function for bulk bill claims just like there is for patient claims, the reason being it's not something Medicare supports. The process for cancelling a bulk bill claim is to contact the eBusiness line on 1800 700 199. In most cases, you will need to provide them with the following information:
Your Minor ID
Servicing provider number for the claim
Practice address
Claim ID
Date of service
Why aren't my claims being paid by Medicare?
If you have noticed some of your bulk bill or DVA claims that you are transmitting to Medicare aren't being paid, there's a chance the listed payee provider number on the invoice hasn't been linked with your Minor ID and/or banking details. To confirm this, you can contact the Medicare eBusiness hotline on 1800 700 199.
💡 Once the Minor ID and banking details are linked to the listed payee provider number, all outstanding claims must be re-submitted.
My claim has been rejected by Medicare, why?
Claims can occasionally get rejected by Medicare. When this happens, Medicare will respond with an error code that can help in diagnosing what needs to be corrected in order to submit the claim successfully. To find out what the error codes mean, you can download the 3 digit and 4 digit error codes spreadsheets.
🚀 Did you know that our add-on Pin Payments allows you to easily pay your client's invoices online?
🚀 Did you know that our add-on Xero allows you to easily reconcile all of your payments and invoices?
Please let us know if you have any questions and don't forget to rate this help article below so that we can continue to improve our support to you!