Our FAQs are based on the most commonly asked questions by our coreplus community. This article focuses on questions about our calendar and appointment section in coreplus. Each collection has its own FAQ article, simply navigate to the collection to find each article for our most frequently asked questions!

This article covers:

1. How do I set up multiple locations/sites of my practice and are these visible on the calendar?

2. I have edited the appointment time and date but no new SMS reminder has been sent to the client?

3. My admin cant book my new case manager's appointments?

4. I want to categorize my calendar?

5. What if I have a list of clients that I cant fit in yet, is there a pending list that I can keep track of?

6. I have new case managers starting in different time zones how will this affect what they see?

7. How do I edit the time indicator which displays in the calendar?

8. How do I open my calendar in a new tab as I struggle to get back to the dashboard?

9. What does the $ and 🗸 icon mean on the appointment booking I notice it is not always there?

10. Can I add public holidays to my calendar?

11. Is it possible to notify the practitioner when a new appointment is made?


How do I set up multiple locations/sites of my practice and are these visible on the calendar?

Yes, you can have multiple locations and allocate your booking to those accordingly. Simply add sites under Setup > Settings > Sites. Find a step by step guide here: Setting up Sites (Locations)


I have edited the appointment time and date but no new SMS reminder has been sent to the client?

Editing an appointment will not trigger a new SMS, however, rescheduling the appointment will. Read more about the difference here: Difference between rescheduling an appointment and editing details


My admin cant book my new case manager's appointments?

You can do this by sharing your calendar. You can find a step by step article here: Share your calendar

💡 A Case Manager is the only user who can share their calendar with another user. Sharing your calendar with reception team users ensures that they have access to your availability to book clients. You can also share your calendar with other Case Managers.


I want to categorize my calendar?

You can do this by using appointment types they are a great way to categorise your appointments for the type of appointment, location, practitioner etc.

From the calendar, click on More then Appointment Types > Click on Add New, Enter the name, and set your options. Then click Save to create the appointment type.


What if I have a list of clients that I cant fit in yet, is there a pending list that I can keep track of?

You can easily create a waiting list for these clients. From the Calendar, click More and select Waiting List from the drop-down menu- Click on Add Client - Complete the relevant details and click Save.

Check out how to contact your waiting list with just a few clicks here: Contact your Waitlist


I have new case managers starting in different time zones how will this affect what they see?

This won't affect what they see and you can update this when the new case manager starts.

You can do this via Calendar, click on More and then Settings > Click on the Other tab and scroll down to the Timezone drop-down, select the relevant timezone for your new practitioner and then click Save Setting

💡 This will show the breakdown of the timezone select for each practitioner. Feel free to contact the support team when working on different time zones, so we can ensure you are set up correctly!


How do I edit the time indicator which displays in the calendar?

To access this go to calendar settings, navigate to the calendar then click on More, and then Settings. Navigate to the tab Other in this section you can set the look and feel of your calendar i.e time indicator, time select etc.

Check our step by step guide out here: Set the look and feel of your calendar


How do I open my calendar in a new tab as I struggle to get back to the dashboard?

To change this setting:

1. Open up your calendar in coreplus and click on the three dots ‘More’ in the top right corner.

2. Click on ‘Settings’ and go to ‘Options’.

3.Scroll down till you see ‘Open calendar in new window’ and change it to Yes.

4.Click on the ‘Save Settings’ button on the top and you are now all set.


What does the $ and 🗸 icon mean on the appointment booking I notice it is not always there?

$ means that the Invoice attached to this appointment is paid.

🗸 means that the invoice has been created but no payment applied/received yet.


Can I add public holidays to my calendar?

Yes absolutely, simply enable this feature via your settings. You can see a step by step guide here: Public holidays within your calendar


Is it possible to notify the practitioner when a new appointment is made?

Yes, it is possible to notify the practitioner per SMS when a new appointment is made. Each practitioner can adjust this under their Calendar settings. Simply navigate to Calendar > More > Settings > Defaults > SMS practitioner when a new appointment is made, select YES and click on Save Settings.


Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!

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