It is important to be aware of the difference between editing and rescheduling an appointment:
Editing the appointment
You may wish to edit an appointment, to make changes such as the appointment type or the specialist. Or you simply need to adjust the room for the appointment. Something, which does not affect the client's appointment time or date. Editing the appointment will display the changes within your calendar, however, this will not trigger a new SMS reminder to the client.
Should you require a new SMS to be sent out to the client, we recommend rescheduling the appointment instead or proceeding with a manual SMS.
📝 You can find a step by step guide on how to edit the appointment here
Rescheduling an appointment
Rescheduling an appointment is most common when a client needs to change the date or/and time of the appointment. In these cases, it is important to use the 'reschedule' button in edit mode, or when right-clicking onto the appointment in the calendar. When using the reschedule function, a new SMS Reminder is being sent out to the client, avoiding any confusion for the upcoming appointment.
📝 Check out our rescheduling an appointment article here
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