It is important to be aware of the difference between editing and rescheduling an appointment:

1. Editing an appointment will NOT trigger a new reminder

2. Rescheduling an appointment will send out a NEW reminder


Editing the appointment

You may wish to edit an appointment, to make changes such as the appointment type or the specialist. Or you simply need to adjust the room for the appointment. Something, which does not affect the client's appointment time or date. Editing the appointment will display the changes within your calendar, however, this will not trigger a new SMS reminder to the client.

Should you require a new SMS to be sent out to the client, we recommend rescheduling the appointment instead or proceeding with a manual SMS.

πŸ“ You can find a step by step guide on how to edit the appointment here


Rescheduling an appointment

Rescheduling an appointment is most common when a client needs to change the date or/and time of the appointment. In these cases, it is important to use the 'reschedule' button in edit mode, or when right-clicking onto the appointment in the calendar. When using the reschedule function, a new SMS Reminder is being sent out to the client, avoiding any confusion for the upcoming appointment.

πŸ“ Check out our rescheduling an appointment article here


You may also be interested in:

πŸ“Create a recurring appointment

πŸ“Edit an appointment
πŸ“Copy an existing appointment
πŸ“Create Appointment Types
πŸ“Set up your SMS or Email appointment reminder templates

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!

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