Timezones are an essential feature if you are a national healthcare provider with practices across several states or offering telehealth appointments. By default, all new coreplus accounts are set to the Melbourne timezone, UTC + 10, AEST/AEDT.
💡 If you are experiencing discrepancies in appointment times with your calendar, check that you and your colleagues are in the correct time zones.
You can update your timezone by following these steps:
1. Open your calendar, click on More, and then Settings
2. Click on the Other tab and scroll down to the Timezone drop-down, select your timezone
3. To finalise, click Save Settings
For practitioners
🛑 If you are a practitioner receiving a booking who is in the incorrect timezone, a simple edit in your calendar settings will resolve the appointment time discrepancy.
For receptionists
🛑 If you are a receptionist/user who is booking for others and you are in the incorrect timezone, please contact support@coreplus.com.au.
Editing your calendar settings will not resolve the issue as the appointments have defaulted to the timezone you originally booked them in. We may need to migrate your existing appointments into the correct timezone.
Our support team will be there every step of the way to ensure a smooth transition to your correct timezone and that no disruption is experienced by your clients.
Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!