"I'm really sorry to do this, but can I reschedule my appointment?"

A change in a client's schedule evidently also means a change in their appointment with you. Reschedule your appointments the correct way, ensuring your data and changed appointment log is accurately maintained, and ensuring your client receives their SMS reminder for their rescheduled appointment.

This article includes:

1. Reschedule an appointment with a quick options menu

2. Reschedule an appointment from the Edit Appointment screen

3. Drag and drop appointments for a client

💡 IMPORTANT: There is a difference between editing and scheduling an appointment. When rescheduling an appointment a new SMS reminder is being sent out. When editing an appointment, no new SMS reminder will be sent out.

📝Read more about the Difference between rescheduling an appointment and editing details


Reschedule an appointment with a quick options menu

1. From the Calendar, right-click once on the appointment you want to reschedule. A quick options menu will appear, click on Reschedule
2. Change the date and time as per the new appointment and click Reschedule. The appointment will be successfully rescheduled into the new date/time



Reschedule an appointment from the Edit Appointment screen

1. From the Calendar, double-click the appointment to open the Edit Appointment screen and click on Reschedule
2. Change the date and time as per the new appointment and click Reschedule. The appointment will be successfully rescheduled into the new date/time


Drag and drop appointments for a client

💡 You can use the drag and drop method to reschedule appointments while in the day, week, and room view!

1. Locate an appointment within your calendar that you want to reschedule
2. Move your mouse cursor over the appointment you're looking to reschedule, hold left click on your mouse and continue to do so while moving your appointment to a different time within your calendar, and then let go of the left click

3. Confirm the details on the rescheduled appointment is correct and click Reschedule


You may also be interested in:

📝Create a recurring appointment

📝Set your Calendar schedule
📝Configure your practice locations with Sites
📝Create Appointment Types
📝Set up your SMS or Email appointment reminder templates

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!

Did this answer your question?