There are two channels of communication utilised to contact clients regarding their upcoming appointments in coreplus - SMS and email

📝It is vital you alter your SMS and email appointment reminder templates so your clients can receive important information regarding their upcoming TeleHealth appointment

💡 Only Supervisors can create/edit appointment reminder templates

SMS appointment reminder template

  1. Dashboard > Setup > Settings > SMS Appointment Reminder

2. Once you're presented with your SMS reminder template, you'll need to alter your template to include the telehealth URL placeholders.

💡 Placeholders populate applicable content that is listed in the appointment's details into the SMS reminder. As an example, if you were to use the &location& placeholder, this will include the appointment's location within the SMS reminder

💡 The character limit for SMS is 1000, billed per 160 characters.

💡 Given you can utilise one SMS appointment reminder template.

If your practice is still conducting face to face consultations as well as telehealth consultations, we'd recommend editing your appointment reminder template to show something along the lines of:
If you have a telehealth appointment booked in, please find your appointment details below

(Below is an example with placeholders)

SMS reminder template fitted to telehealth appointments:

You have a telehealth appointment &when& at &time& with &practitioner&.

At &time& &when&, click the below link then enter your name to connect.

&telehealthurl&

We look forward to speaking with you soon!

Email appointment reminder template

To access your email appointment reminder template;

  1. Dashboard > Setup > Settings > Email Appointment Reminder

2. Once you're presented with your email reminder template, you'll need to alter your template to include the telehealth URL placeholders.

💡 Given you can utilise one email appointment reminder template.

If your practice is still conducting face to face consultations as well as telehealth consultations, we'd recommend editing your appointment reminder template to show something along the lines of:
If you are have a telehealth appointment booked in, please find your appointment details below

Example email reminder template fitted to telehealth appointments:

Hi &clientname&,

Thanks for booking a telehealth session with &practicename&

Your appointment is &when& with &practitioner& at &time&.

At &time& all you need to do is click on the below link and enter your name to connect.
&telehealthurl&

We look forward to speaking with you soon!

Regards,
&practitioner&


💡 For additional information on SMS and email appointment reminder templates,
click the hyperlinks!

Did this answer your question?