Sending an SMS reminder to your clients prior to their appointment can reduce no-shows and cancellations within your practice. We provide you with a default template that you can customize to fit your workplace!

This article includes:

  1. Setting up an SMS Template

  2. Placeholders

  3. Timeframe

πŸ’‘ Only Supervisors can create/edit SMS appointment reminder templates


Setting up an SMS Template

  1. From the Dashboard, click Setup > Settings > SMS Reminder Template



Place Holders


When creating your template you have the option to use Placeholders.


Placeholders populate applicable content that is listed in the appointment details into the SMS reminder.

As an example, if you were to use the &location& placeholder, the location of that specific appointment will populate within the SMS reminder in place of the placeholder.



Time Frame

You can then select the time frame in which the SMS reminder will be sent to the client.


Once you've finished setting your SMS reminder template up, click Save Template

πŸ’‘The character limit for SMS' is 1000, billed per 160 characters.

πŸ’‘ If you are using Telehealth by coreplus you can use this guide here to set up your template accordingly

πŸ’‘ If you're looking to cancel or prevent future SMS reminders from being sent out to clients, click here!



See similar articles regarding SMS Templates:

πŸ“SMS schedule in calendar settings

πŸ“SMS a Client

πŸ“SMS Outstanding accounts

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!


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