Bringing you a wrap-up of product development, improvements, new features, updates, and more. Let's get into it!

πŸ”§ Update to coreplus application infrastructure - Monday 17th of Jan, 9 AM AEDT

From 9:00 AM AEDT on Monday the 17th of January coreplus’s internal technical team will be making an update to the application infrastructure.
We will endeavour to minimise the impact on our customer community.
There is no expectation of downtime resulting from these changes, but in the unlikely event of any issues, the entire team will be on stand-by to act on matters as the top priority.
If you have any questions please reach out to support, you can contact us via Live Chat, Email or you can Schedule Phone Support.

πŸ˜€ Referrering Clinic Name is now part of the letter placeholder dropdown list

A clinic name associated with the nominated referrer can now be inserted as a placeholder when generating a letter so that this information is easily accessible.

πŸ˜€ Adjusted wording of the vaccination status options
When selecting a vaccination status, "Fully", "Partially", "Medical Exempt", and "Unvaccinated" are now renamed to "Fully vaccinated", "Single-Dose", "Medically exempt", "Unvaccinated", and "Undisclosed" to easily make the distinction.

πŸ˜€ Client's Medicare Card Number and Expiry can now be set as Mandatory Fields

You now have the option to set the client's Medicare card number and expiry as a mandatory field when creating a client profile to ensure this information is captured.

πŸ˜€ Addition of Time Picker in Admin Notes

When creating an Admin Note, you now have the option to include the time to know when it was created or needs action.

πŸ˜€ Downloaded PDF Invoices now contains the invoice number and date in the filename

The downloaded client's PDF invoice now contains the invoice number and date in the filename so that they are easier to track and prevent sending the wrong invoices to clients.

πŸ› Waiting list bug now resolved

A bug has now been fixed which impacted the last row to be selected when selecting the first-row item in the waiting list, resulting in the wrong client being deleted from the waitlist


πŸ› When rescheduling an appointment, the practitioner will now receive a reminder of the rescheduled appointment date and time instead of the original schedule

A bug is now resolved that caused the original appointment schedule to continue to display in the notification window which caused confusion.

🌟 Upcoming events for our Practice Happy community

What is The Personalised Health Revolution? Join Dr. Cam McDonald (CEO of Precision Health Alliance / PH360 Australia) and Yianni Serpanos (CEO of coreplus) next Thursday 20th January from 12:30 pm (AEDT) for the first event in our Digital First Healthcare Webinar series. This 45 min online event will introduce you to how allied healthcare professionals can use epigenetic, evidence-based technology to provide intelligent personalised insights that help to achieve predictable, consistent results for every client they work with. Dr. Cam and Yianni will discuss:

  • The fundamental principles of personalised health.

  • What PH360 / Shae technology is and how it can be used by allied healthcare professionals.

  • How Precision Health Alliance can support you to Know Yourself, Know Your Team and Know Your Clients.

Don’t miss this informative webinar - BOOK YOUR VIRTUAL SEAT NOW

πŸ“° New blog post: Enjoy our latest blog - Messaging apps in Healthcare – Risks VS Reward, an insightful take on healthcare messaging apps, by industry expert Luke Fletcher, Co-Founder and CEO of Foxo.

βœ”οΈ Tip from the team

Need to restrict client access from a certain practitioner or admin? Easily manage it through our Client Sharing or adjust access per client by going into Client Access.

☎️ Help from our Customer Support Team
Need help? The Customer Support Team is here to help you practice Happy. You've got a few avenues of support to choose from:

  • Start a live chat by logging into your coreplus account and click on the '?' button on the bottom left and click 'Live Chat'

  • Schedule phone support by clicking here (a call from our support team, either 15, 30, or 45 mins)

  • Schedule an online screen sharing session here (an online session with a support team member, either 15, 30, or 45 mins with a link to join emailed shortly before the session)

πŸŽ“ Become a coreplus pro: Basic Training Video

We have transitioned from our weekly training session to this go-to basic training video. This is a great opportunity for new users of coreplus and new members of your practice to understand the basics of coreplus, or for anyone looking to get a bit of a refresh.

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