Our FAQs are based on the most commonly asked questions by our coreplus community. This section focuses on questions asked about Tyro EFTPOS payments. Each collection has its own FAQ article, simply navigate to the collection to find each article for our most frequently asked questions!

This article covers:
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​1. I've charged the wrong client via Tyro, what should I do?
​2. I've overcharged a client via Tyro, how can I fix this?
​3. Can I reverse a payment partially via Tyro?
​4. I'm unable to process a payment via Tyro, it shows a blank screen.
​5. I need to refund a client so that they are not owing anything, how can I do that?
​6. Can I delete a Tyro payment?
​7. Do I need the clients' health fund card to process private health claims via Tyro?
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You'll need to create an invoice for the right client and have the invoice owing the same amount as the payment made to the other invoice via Tyro. Then reach out to us via Live Chat or email us at support@coreplus.com.au and we'll reassign the payment to the correct invoice for you.
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The easy way to fix this would be to refund the excess amount to the client via cash and then go to Dashboard > Clients > click on the Client's File > Invoicing > Actions > Edit > under Billing Information, click on the Fee, and manually increase it to match the amount paid > Update Invoice. That way the invoice will have $0 as owing.
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You can also reverse the whole payment (partial payment reversal is not possible with Tyro) and take the correct payment again.
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You can see here how to reverse a Tyro payment: Reverse a payment
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Please, note that clicking on the Refund button will have the invoice owing $0, so the client won't owe any further payment on the invoice. You can see the difference between refund and reverse here: Difference between a refund and reversal
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Unfortunately, it's not possible to reverse a payment partially via Tyro. If a reversal is applied, then the whole payment will be reversed and it'll show the original owing amount again.
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If you're using an ethernet connection, please try resetting the connection. you may also need to repair your machine with Tyro.
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If you're using wifi then it could be due to poor connection, please check your connection. Ethernet is the preferred option here, even by Tyro!
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​1. Go to Dashboard > Clients > click on Client's File > Invoicing > Actions > Edit
​2. Click on the $ button or select Payment \ Auto Assign

3. Once the Receive Payment window appears, select Refund located under Payment History

4. On your Tyro terminal, enter the refund password and hit the green OK button

5. Swipe the client's EFTPOS card

6. Request the client to enter their EFTPOS card's PIN

7. Process the transaction with your Tyro Terminal and specify whether you'd like to print a receipt for your client
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Unfortunately, no. If you have processed a payment for the wrong client, then you can reach out to us via Live Chat or email us at support@coreplus.com.au and we'll reassign the payment to the correct invoice for you.
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Yes, the clients' health fund card is needed in order to process private health claims via Tyro.
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🚀 Did you know that our add-on Pin Payments allows you to easily pay your client's invoices online?
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You may also be interested in:
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📝 Tyro Private Health fund claim
📝 Reverse/Refund a Tyro EFTPOS payment