What is the difference between a refund and reversal?

The process of applying a refund or reversal is very similar, however the end result is different.

  • When a refund is applied, the amount owing will remain as '$0' and a 'refund' will be recorded in the payment history. In other words, the client does not owe any further payment on the invoice.
  • When a reversal is applied, the amount owing on the invoice will change to reflect the amount reversed. In other words, the invoice will be owing an amount after the reversal is processed


📝 Prior to reversing or refunding the Tyro payment, you will need to

  1. Pair your Tyro terminal with coreplus
  2. Processed the EFTPOS payment you were looking to refund/reverse

Refunding a payment

  1. Click on the $ button or select Payment \ Auto Assign


2. Once the Receive Payment window appears, select Refund located under Payment History


3. On your Tyro terminal, enter in the refund password and hit the green OK button

4. Swipe the client's EFTPOS card

5. Request the client to enter their EFTPOS card's PIN


6. Process the transaction with your Tyro Terminal and specify whether you'd like to print a receipt for your client 

Reversing a payment

  1. Click on the $ button or select Payment \ Auto Assign


2. Once the Receive Payment window appears, select Reversal located under Payment History

3. On your Tyro terminal, enter in the refund password and hit the green OK button

4. Swipe the client's EFTPOS card

5. Request the client to enter their EFTPOS card's PIN

6. Process the transaction with your Tyro Terminal and specify whether you'd like to print a receipt for your client

📝 Reassign an EFTPOS payment

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