It is very common for coreplus users to mistakenly charge more than an item's fee. When the payment is done via Tyro Health, it can't be edited and adjusted, apart from reversing the payment. There is a workaround to balance out the invoice which we will discuss in this article.
Please, follow the below steps to balance out a Tyro Health overpayment on an invoice:
1. From the Dashboard, go to the Client's file > Invoicing
2. Click Actions > Edit > under Billing Information manually edit the Fee to match the payment taken via Tyro Health
3. Once the fee is matching the payment the invoice will show the owing amount as $0. Then click on Update Invoice
Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!