Telehealth by coreplus is fully integrated and therefore saves you lots of admin time. To add further efficiency to your practice, we highly recommend adjusting your SMS or Email template to include the Telehealth placeholder.
This will automatically email the suitable client link for your client, so all they need to do is click the link and join the session at their appointment time.
💡 Only Supervisors can create/edit appointment reminder templates
💡 Make sure to enable the Send appointment reminders in clients' timezone option in the interface settings so that the reminders state the appointment time in the client's timezone
SMS appointment reminder template
1. To navigate to the template section, please go to Setup
2. Then click Settings and navigate to the right-hand side SMS Appointment Reminder
3. This section will allow you to adjust the wording of your SMS template. Please proceed as required and include the placeholder &telehealthurl&
💡 If your practice is conducting both, face to face consultations as well as telehealth consultations, we'd recommend editing your appointment reminder template to show something along the lines of:
SMS reminder template fitted to example:
REMINDER: You have an appointment &when& @ &time& with &practitioner& @ &location& SMS back CANCEL or CONFIRM Cancel fee may apply
If you have a telehealth online consultation booked, please click at the time of the appointment at the below link and enter your name: &telehealthurl&
Email appointment reminder template
1. To navigate to the template section, please go to Setup
2. Then click Settings and navigate to the right-hand side Email Appointment Reminder
3. This section will allow you to adjust the wording of your Email template. Please proceed as required and include the placeholder &telehealthurl&
💡 If your practice is conducting both, face to face consultations as well as telehealth consultations, we'd recommend editing your appointment reminder template to show something along the lines of:
Example email reminder template fitted to telehealth appointments:
Hi &clientname&,
You have an appointment on &when& at &time&.
Your practitioner for the day is &practitioner& and your consultation is located at &location&.
Please reply to cancel or confirm.
If you have a telehealth online consultation booked, please click at the time of the appointment at the below link and enter your name to join the session: &telehealthurl&
A cancellation fee may apply. We are looking forward to seeing you!
&practicename&
Please let us know if you have any questions and don't forget to rate this help article below so that we can continue to improve our support to you!