There are a few reason why Hearing Services might ask for a manual claim.
Some scenarios would be if the client does not return for their final check up or if the client has had their voucher revalidated after they have already had a fitting claimed, just to name a few.
As you aren't able to apply manually apply payment to Benefit Paid you will need to create your own reconciliation .CSV to submit to and reconcile.
💡 - You will need to download the below Sample HSP Response.
Download Here: Sample HSP response.csv
To reconcile any manual Hearing Services claims that have taken place externally to the coreplus integration you can follow the steps below:
1) Create the Hearing Services invoice in coreplus as normal.
2) Go to Dashboard > Hearing Services > Batch Claim
3) Batch and generate the claim/invoice in question and download the .CSV
4) Open the Sample HSP Response .CSV provided
5) Copy the entries from the newly generated Batch Claim into the corresponding fields in the Sample Response
6) Save the updated Sample Response
7) Upload and follow the HSP Reconciliation process with the newly created .CSV.
The data entries you will copy across:
Walk through video on the above steps: