When adding a new team member into coreplus, there are several things to consider and setup before they're ready to go!

Coreplus has three different access levels which are outlined below:

1. Accounts Admin

2. Case Manager

3. Supervisor

Accounts Admin

The admin access level is suited for receptionists and those who handle accounts. They have the least access to the system, but hey, they're free!

  • Clients and appointments can't be assigned to an admin user

  • Admin users can book appointments for all practitioners

  • Users will be able to view all clients in the system. Using feature permissions, you can restrict what they can access

  • Access to case notes can be restricted

πŸ’‘ Admin users are free and we recommend having an admin user for each staff so you can track events and changes within your coreplus account

Case Manager

Suitable for practitioners seeing clients, but shouldn't have access to view all client files or be able to access system settings. Case manager access level would be a perfect fit!

  • Clients and appointments can be assigned to a case manager

  • By default, case mangers can only view and book their own clients and appointments. This can be changed via client and calendar sharing

  • Choice of sharing their calendars with nominated users and restricting their permissions to adjust appointments

πŸ’‘ Case Managers can also be restricted by permissions from a supervisor


Full access to the account and the ability to make system and account changes. What more could you want?

  • View all clients and appointments added into the system

  • Modify system settings such as sharing permissions and user details

  • Delete invoicesΒ 

  • Access to the overall accounts settings

Once you've selected the appropriate access level, you can fine tune the access other users in your account will have. With great power comes great responsibility, which is why only supervisors will be able to access this feature.

See similar articles below:

πŸ“ Training guide for admin or accounts staff

πŸ“ Training guide for supervisors

πŸ“ Feature Permissions

πŸ“ Training guide for practitioners or case managers

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you

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