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The coreplus Newsletter #93 - January 2023
The coreplus Newsletter #93 - January 2023

Our overall update for everything that happened this month

Updated over a week ago

Bringing you a wrap-up of product development, improvements, new features, updates, and more. Let's get into it!

❗ You may remember creating a B2B device when originally transitioning across to PRODA/Web Services technology. This is what connects your PRODA account with coreplus. The B2B device expires every 6 months, you may have seen a banner at the top of your coreplus dashboard, or received an email or notification from Human Services. If you see this error when submitting Medicare claims:

Coreplus Exception - Get Authentication Settings - No active device found

This is likely the reason. Below is our guide on how to reactivate/re-create your B2B device for the next 6 months. The process should only take 2 -5 minutes.


✔️ Client CRN is now in the Client's Overview section of the client record

You can now obtain the client's CRN by going straight to the client's overview section of the client record to save time.

✔️ Missing suburb for postcode 6166 is now added in coreplus

To our WA friends, you can rest assured that suburb Lake Coogee is now reflected in postcode 6166 in all your accounts!

✔️ SMS' sent from Communications is now shown on Admin Notes

SMS sent via Communications > Send SMS are now shown on Admin Notes so that you can easily view the client's correspondence.

Success Tip

Some Tips when in Contact with Our Team

Contacting our always-ready support and success team is essential when using such a broad platform as coreplus. Our live chat offers features that can make troubleshooting way easier for both you and us, and we'd hate for you to miss out on these features. Check out the ways that will help you utilise the features of the live chat to the fullest - click here.

Reimagining Health Podcast

Getting new clients & NDIS registration support with Rohan Pardasani from avaana

(Part 1 of 2)

Watch out for part 2 of the interview with Rohan Pardasani very soon!

Help from our Customer Support Team

💬 Start a live chat by logging into your coreplus account and click on the '?' button on the bottom left and click 'Live Chat' or simply go to our website and click on the chat bobble bottom right.

💻 You can also check out our website 'Contact Us' page for more contact details: https://www.coreplus.com.au/contact/.

🧑‍💻 Schedule an online screen-sharing session here (an online session with a support team member, either 15, 30, or 45 mins with a link to join emailed shortly before the session).

🎓 Our Basic Training video is a great intro to get new users of coreplus and new members of your practice up to speed or for anyone looking to get a bit of a refresh - watch it here.

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