core-y is our coreplus resolution bot, He was launched in late 2020 to assist and support our community 24/7.

This article includes:
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1. Who is core-y

2. Contacting the support team
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core-y is our coreplus resolution bot, He is here 24/7 and will provide you with answers to our most frequently asked questions as well as links to any help guide articles you may need.
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He may also ask you a few questions prior to one of our support staff taking over.

For example, If you are enquiring about an issue regarding a specific invoice, he will request the invoice number from you. This is something we will require and it improves the efficiency of the support team.

We are continually updating core-y to improve his efficiency and the quality of the answers you receive.

While core-y will be able to answer our most frequently asked questions, we understand there will be times when you will require one of our support staff's assistance.
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You can contact us via Live Chat, Email or you can Schedule in Phone Support.

After clicking on Live Chat > Need Help you can also select the Chat with the Support Team box and one of our staff will reply typically within two minutes.

See similar articles regarding core-y and contacting the Support Team

📝Logging into coreplus

📝Help! I forgot my password

📝Contacting the Success Team

📝Contacting the Support Team

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