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CRN Number

The CRN number within coreplus allows you to communicate with our support staff without mentioning the clients name

Updated over a week ago

When contacting us via email, chat or speak to us over the phone you may be asked to provide a client record number (CRN), so that we can assist you and troubleshoot any problems. This is so we can keep your client's details confidential whilst using third party software programs for email and chat.

You can find a client's CRN via the Overview page or by navigating to the Details/Referrers section of their file and looking for the field labeled 'CRN' or by simply following the steps below:

1. Open a Client File

2. Navigate to Details/Referrers

3. You can see the CRN at the top, under Client Details

See similar articles regarding your client files:

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!

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