There can be occasions where a practitioner will attend to a patient on more than one occasion on the same day. Medicare will often flag this with a Duplicate Service error.
All you need to do is apply a Duplicate Service Override prior to submitting the claim.
To override a duplicate service please follow the steps below:
1. Navigate to the Invoice > Actions > Edit
2. Scroll down to the Service Type > select Flags
3. Set Duplicate Service Override > Not Duplicate
4. Submit the claim
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