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The coreplus Newsletter #91 - November 2022
The coreplus Newsletter #91 - November 2022

Our overall update for everything that happened this month

Updated over a week ago

Bringing you a wrap-up of product development, improvements, new features, updates, and more. Let's get into it!

✔️ Re-submit for Bulk Bill claims
To save you time, you can now re-submit bulk bill claims that have received processing errors instead of creating a new claim.

✔️ More specialties added
Homeopathy and Kinesiology specialties are now added to the list under User Profiles so that you can map appointment types to these specialties.

✔️ Missing suburbs are now added in coreplus
To our NSW and Queensland users, you will now find the following suburb and postcode updates in all your accounts:
Mount Pleasant - 4740, Nirimba - 4551, Spring Hill - 2800.

✔️ Addition of Case Manager and Marketing Consent on the Client Tab in the Global contact list
You can now filter the client tab in your global contact list by case manager and marketing consent so you can make quick searches when emailing or sending an SMS in coreplus.

Success Tip
Are you using Appointment Cancellations Rules in your practice?

Appointment cancellations and no-shows are frustrating for all allied healthcare practice owners and managers.
Did you know that coreplus allows you to automatically raise an invoice or notify staff when an appointment is cancelled? Learn more about how you can use this handy feature to reduce admin time spent on cancellations in our Help Guide - click here.

Reimagining Health Podcast

From Doctor to Patient Engagement Software with Ben Hurst from HotDoc

(Part 1 of 2)

Watch out for part 2 of the interview with Ben Hurst to be released on Tuesday 29th November.


👏 Celebrating our amazing Customer Support & Success Teams!!
We wanted to give a shout out to our Customer Support and Success teams for achieving an almost perfect Customer Satisfaction Attainment Score over the past month. Our customers shared that 99.1% of all conversations with these teams were either Excellent or Great!

Help from our Customer Support Team

💬 Start a live chat by logging into your coreplus account and click on the '?' button on the bottom left and click 'Live Chat' or simply go to our website and click on the chat bobble bottom right.

💻 You can also check out our website 'Contact Us' page for more contact details: https://www.coreplus.com.au/contact/.

🧑‍💻 Schedule an online screen-sharing session here (an online session with a support team member, either 15, 30, or 45 mins with a link to join emailed shortly before the session).

🎓 Our Basic Training video is a great intro to get new users of coreplus and new members of your practice up to speed or for anyone looking to get a bit of a refresh - watch it here.

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