Bringing you a wrap-up of product development, improvements, new features, updates, and more. Let's get into it!

🎟️ Tyro Promo: Sign up to Tyro to receive a special offer!

Tyro is offering coreplus customers 50% off transaction fees for the first 3 invoices when you join as a new Tyro customer before 30 December 2021. *Terms and conditions apply. Why Tyro? When it comes to payments Tyro provides a fresh alternative with their innovative EFTPOS solutions. Come and join Tyro to find out why over 36,000 Australian businesses have chosen Tyro as their payments partner.

  • Seamless integration with your PMS helping to reduce keying errors

  • No lock-in contract, no set-up fees, and no cancel/break fees

  • Customised pricing structure to suit your business

Learn more about the Tyro promo here.

🐛Client and Practitioner's session time in the booking confirmation email attachment now working as expected
A bug has been fixed that caused an incorrect session time when added to the practitioner's calendar of choice. The practitioner's confirmation from the client portal is now based on the practitioner's time zone, and client confirmation now shows the selected time zone (if enabled) OR based on their postcode.

😀 Public Holidays for 2022 are now populated in the calendar

A list of public holidays for each state is now visible in the calendar so that you can book future appointments accordingly.

😀 Placeholder for Telehealth by coreplus link is now available on the client portal confirmation email

For those offering telehealth appointments via the client portal, the Telehealth by coreplus client link is now available on the confirmation email in the booking settings of your client portal. This is so that your client will be made aware of the link to use at the time of making their booking.

😀 Client Pronoun is now part of the Letter Writer placeholder dropdown list

Client Pronoun can now be inserted as a placeholder when generating a letter to easily place these pronouns in the letter.

😀 Date Banked is now a field that can be edited on your Pin Payment invoices

You can now have the option to edit the date banked on pin payments invoices that you can reconcile your financial reports accordingly.

😀 Neurosurgery is now added in the Specialties dropdown list

You now have the option to select Neurosurgery as a specialty in your User Profile so that you can accurately reflect your profession.

🌟 Upcoming events for our Practice Happy community
We will be sharing all the details and booking information for the following events in the Practice Happy community very soon.

  • 'The Personalised Health Revolution' webinar on Thursday 20th Jan at 12:30 pm (AEDT) with Dr. Cam McDonald from Precision Health Alliance and Yianni Serpanos from coreplus

  • EXCLUSIVE FOR PRACTICE HAPPY MEMBERS - Practice Happy Tute: 'Practice Contingency Checklist' on Monday 21st Feb at 6:30 pm (AEDT) with Dr. Emma Decicco from The Dash Hub

🎄Christmas hours of operation

We will be available via chat & email to support you from the 23rd of December to the 3rd of January. We will not be available on Saturday 25th December 2021, Monday 27th December 2021, Tuesday 28th December 2021, Saturday 1st January 2022, Monday 3rd January 2022. We're back to our regular scheduled support recommencing from Tuesday 4th January.

📰 New blog post: Messaging apps in Healthcare – Risks VS Reward

Learn an insightful take on healthcare messaging apps, by industry expert Luke Fletcher, Co-Founder and CEO of Foxo.

✔️ Tip from the team

Get notified when a client arrives at your Telehealth session by clicking on the chat notifications icon to mute or unmute the chime.


☎️ Help from our Customer Support Team
Need help? The Customer Support Team is here to help you practice Happy. You've got a few avenues of support to choose from:

  • Start a live chat by logging into your coreplus account and click on the '?' button on the bottom left and click 'Live Chat'

  • Schedule phone support by clicking here (a call from our support team, either 15, 30, or 45 mins)

  • Schedule an online screen sharing session here (an online session with a support team member, either 15, 30, or 45 mins with a link to join emailed shortly before the session)

🎓 Become a coreplus pro: Basic Training Video

We have transitioned from our weekly training session to this go-to basic training video. This is a great opportunity for new users of coreplus and new members of your practice to understand the basics of coreplus, or for anyone looking to get a bit of a refresh.

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