Bringing you a wrap-up of product development, improvements, new features, updates, and more.

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πŸš€ Schedule Phone Support
You can now book a support session with our team with options from 15 minutes up to 1 hour providing you with the time you need to go through your questions. Scheduled phone support means no hold time, no waiting for call-backs, or being stuck in our call queue! Head on to your coreplus account now and click on the question mark bottom left and click on 'Schedule Phone Support'.

πŸ˜€ 'Send a message' changed to 'Live Chat'
When you log into your coreplus account and click on the question mark bottom left, instead of seeing a 'Send a message', you will now see a 'Live Chat'. But don't worry, the behaviour still remains the same and you still get to message and chat with our team.

βœ”οΈ Tip of the week

Occasionally Medicare claims can get rejected. The most common error from Medicare that you'll get is, "The signing location is unknown". This error is usually caused by a temporary connection issue with Medicare servers due to the amount of high number of claims they're trying to process. A trick to re-submit this claim successfully is by waiting 3 to 5 seconds or so and then resubmit the claim to Medicare.

πŸŽ“ Become a coreplus pro: Free weekly online training

Our weekly training session is open to all coreplus customers! This is a great opportunity for new users of coreplus and new members of your practice to understand the basics of coreplus, or for anyone looking to get a bit of a refresh. We are already fully booked for the month of June, so hurry and book yourself a slot in July now!

πŸ”” Telehealth by coreplus charges commencing
A reminder that Telehealth by coreplus charges will commence from 1st of July 2021. If you are not using Telehealth in coreplus, here are some helpful resources to get started:

πŸ“ΉNew Video!

Let’s talk about case management & co-ordination and how we get rid of emails, faxes, and other broken communication systems, instead replacing it with digital health ready and integrated case management & collaboration. In this episode, Yianni & Luke talk about managing cases & distributing cases across different points of care. Luke Fletcher is the Co-founder and CEO of Foxo, a digital health communication platform that facilitates communication between healthcare teams and organisations in a clinically safe, secure and seamless way.

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