This article includes frequently asked questions regarding our Xero integration.
If I delete an invoice from coreplus after it has synced to Xero, will it automatically be deleted within Xero as well?
No, it will not. The corresponding invoice in Xero will need to be deleted through your Xero account separately.
I have invoices in coreplus from past dates that I can't find in Xero, is there something I can do?
Yes! You can get in contact with us as we're able to initiate a manual sync from previous dates for your account.
💡 Any existing invoices inside Xero will not be duplicated after the manual sync
If I make any changes to an invoice inside coreplus after it has synced across to Xero, are these modifications also pushed over to Xero?
Modifying a coreplus invoice after it has synced will not have any influence on the relevant Xero invoice.
I have applied Account Credit, Insurer Credit or Invoice Credit payments to invoices, but the payments aren't syncing to Xero. What do I do?
These types of payment don't sync to Xero, you will need to either change the payment method in coreplus or receipt the payments manually in Xero.
I have received this response 'Error: Payment amount exceeds the amount due on this invoice. What does this mean?
The payment recorded on the invoice in coreplus is higher than the total owing. The invoice must be revised for the payment to synchronise successfully.
Please let us know if you have any questions and don't forget to rate this help article below so that we can continue to improve our support to you!