Practice management

COVID-19 Resource Hub

Links & Resources to help navigate your Allied Health practice through the impact from COVID-19

Written by Lachlan Cox
Updated over a week ago

Clearing Cookies and Cache

Clearing your browsing data helps when troubleshooting and improves the performance of your browser.

Written by Maeve McNelis
Updated over a week ago

Add a practitioner or receptionist

Add a newly joined practitioner or receptionist to your coreplus account

Written by Diana Younan
Updated over a week ago

Edit an existing practitioner or receptionist user account

Learn how to edit or deactivate a user in your account

Written by Diana Younan
Updated over a week ago

Add a provider number

Adding a Medicare Provider number to a practitioner/site

Written by Lachlan Cox
Updated over a week ago

Share your calendar

Enable calendar sharing with other users

Written by Diana Younan
Updated over a week ago

Client sharing

Enable another practitioner's access to one of or all of your clients

Written by Diana Younan
Updated over a week ago

Feature Permissions

Restrict or allow users to access certain features of coreplus

Written by Andreas Papastergiadis
Updated over a week ago

Add a message to your Noticeboard

Share a message with your practice in the noticeboard

Written by Lachlan Cox
Updated over a week ago

Internal Chat Function

Messaging your colleagues directly or using the calendar to advise that a client has arrived

Written by Mel Suchy
Updated over a week ago

Calendar views: User, Room, Day and Week

An overview of the different views available in the calendar

Written by Lachlan Cox
Updated over a week ago

Appointment Types

Categorise and colour code appointment types for your calendar

Written by Jennifer Barbaza
Updated over a week ago

Change your browser zoom

Having your browser at 100% zoom improves how websites are displayed

Written by Maeve McNelis
Updated over a week ago

Make an appointment from the calendar

Add an appointment for a client two different ways from a Calendar

Written by Diana Younan
Updated over a week ago

Scheduling client appointment reminders

Schedule an SMS or email reminder for your client's appointment

Written by Lachlan Cox
Updated over a week ago

Create a recurring appointment

Save time and create a recurring appointment for clients coming in on a regular basis

Written by Diana Younan
Updated over a week ago

Reschedule an appointment

Reschedule an existing appointment for your client

Written by Diana Younan
Updated over a week ago

Drag and drop appointments for a client

Reschedule an appointment by dragging and dropping it to a different time within your calendar

Written by Lachlan Cox
Updated over a week ago

Cancellation reasons for appointments

Record reasons on why clients are cancelling their appointments

Written by Lachlan Cox
Updated over a week ago

Your calendar schedule

Set up your calendar schedule and make yourself available to start booking in clients

Written by Diana Younan
Updated over a week ago

Colour your schedule

Highlight your calendar availability with allocation blocks

Written by Diana Younan
Updated over a week ago

Block out time in your calendar

Schedule a meeting, or block out a public holiday in your calendar without needing to modify your schedule

Written by Andreas Papastergiadis
Updated over a week ago

Set the look and feel of your calendar

Organise your calendar settings to manage appointment defaults, display times and timezones

Written by Andreas Papastergiadis
Updated over a week ago

Timezone on your calendar

Discrepancies with appointment times on your calendar

Written by Diana Younan
Updated over a week ago

Add a client to a waiting list

Accommodate your client with the waiting list

Written by Diana Younan
Updated over a week ago

Setup an iCal sync

Sync your coreplus calendar to a mobile phone or web calendar

Written by Andreas Papastergiadis
Updated over a week ago

Public holidays within your calendar

View Australian public holidays on your calendar

Written by Lachlan Cox
Updated over a week ago

Using coreplus with Zoom

How use coreplus and Zoom for telehealth consults

Written by Lachlan Cox
Updated over a week ago

COVID-19 and Telehealth Item Codes

How to add new COVID-19 and Telehealth item codes into your coreplus account for claiming

Written by Lachlan Cox
Updated over a week ago

Item numbers and service types for invoices

Add, edit and delete service types for your invoices

Written by Diana Younan
Updated over a week ago

Raising credits and refunds

Managing refunded invoices and raised credits in coreplus

Written by Ida
Updated over a week ago

Set up an invoice print template

Control the look and feel of your invoice printouts

Written by Lachlan Cox
Updated over a week ago

Selecting preferred payment methods

Set your preferred payment methods to apply to future invoices

Written by Lachlan Cox
Updated over a week ago

Appointment cancellation rules

Automatically raise an invoice when a client's appointment is marked as no show

Written by Andreas Papastergiadis
Updated over a week ago

Batch invoice payment for multiple clients

Apply a single payment from an insurer or third party to multiple clients

Written by Andreas Papastergiadis
Updated over a week ago

SMS outstanding accounts

This is a useful feature which allows your practise to send out SMS reminders to accounts with outstanding invoices

Written by Lachlan Cox
Updated over a week ago

Appointment to invoice creator

This is a useful function in coreplus which allows users to create batches of invoices based on client appointments

Written by Lachlan Cox
Updated over a week ago

Export service types

Download and export a list of your service types with fees and stock levels

Written by Andreas Papastergiadis
Updated over a week ago

Invoicing and payment FAQs

Frequently asked questions related to invoicing and payments

Written by Lachlan Cox
Updated over a week ago

Sent E-Mails

Finding your sent E-Mails in coreplus

Written by Mel Suchy
Updated over a week ago

Referrers and Clinics

Manage the referrer and clinic lists on your account

Written by Lachlan Cox
Updated over a week ago

Linking Referrers and Clinics

Coreplus allows for referrers to be created without linking them to a clinic - this article explains how to link referrers to clinics

Written by Lachlan Cox
Updated over a week ago

Cancelling your coreplus account

Back up your data and close your coreplus account

Written by Ida
Updated over a week ago

Enable Multi-Factor Authentication

Increase security on your account by enabling multi-factor authentication (MFA)

Written by Lachlan Cox
Updated over a week ago

Uploading files to shared and personal files

Attach files such as training manuals, images or other documents to share with all users, or only yourself

Written by Andreas Papastergiadis
Updated over a week ago

Mailing labels

Export or print your client and referrer email and/or address information

Written by Lachlan Cox
Updated over a week ago

Data backup on a PC

Download a copy of your data stored in coreplus to your Windows PC

Written by Lachlan Cox
Updated over a week ago

Data backup on a Mac

Download a copy of your data stored in coreplus to your Apple Mac

Written by Lachlan Cox
Updated over a week ago

Process an Instant Data Backup

Initiate an instant data backup of client details.

Written by Lachlan Cox
Updated over a week ago

Create a purchase category

Purchase categories are used to group together different purchases based on the needs of the practice

Written by Lachlan Cox
Updated over a week ago

Add a purchase

Purchases made for the practice can be recorded and categorised to help with organising inventory, finances or taxes

Written by Lachlan Cox
Updated over a week ago

Create and loan an asset

Create assets, loan out equipment, and manage your overdue loans

Written by Lachlan Cox
Updated over a week ago

Interface Settings

Defining and understanding your Interface Settings

Written by Lachlan Cox
Updated over a week ago

Add your practice locations with sites

Add, edit or delete a site

Written by Lachlan Cox
Updated over a week ago

Add a room

Add, edit or delete rooms for your practice

Written by Lachlan Cox
Updated over a week ago

Transferring clients between sites

Manage clients and transfer them between sites

Written by Lachlan Cox
Updated over a week ago

SMS reminder template

Create an SMS appointment reminder template

Written by Lachlan Cox
Updated over a week ago

Email reminder template

Setup an email reminder template to notify clients of their upcoming appointment

Written by Lachlan Cox
Updated over a week ago

Setting up your email signature

Create an email signature that is part of an email sent via coreplus

Written by Lachlan Cox
Updated over a week ago

Set send/reply to email address

Nominate an email address that your clients will see when receiving emails sent from your coreplus account

Written by Lachlan Cox
Updated over a week ago

Creating and using a letter template

Create, edit and delete your letter templates

Written by Lachlan Cox
Updated over a week ago

Create a questionnaire template

Create an intake form or set of questions to ask your clients

Written by Andreas Papastergiadis
Updated over a week ago

Create a custom data template

Manage or extract your custom data sets to record more information about a client

Written by Andreas Papastergiadis
Updated over a week ago

What to do with your .PST file

Importing your .PST file into an email program

Written by Lachlan Cox
Updated over a week ago

Reporting - Calendar

Extract useful and actionable information on clients and appointments at your practice

Written by Lachlan Cox
Updated over a week ago

Reporting - Calendar - Cancellation

Run the appointment cancellation report to get greater insights into why clients are choosing to cancel their appointments

Written by Diana Younan
Updated over a week ago

Reporting - Client

Get insights into your caseload

Written by Andreas Papastergiadis
Updated over a week ago

Reporting - Event/SMS

Track your employees or view a log of sent client SMS/email reminders

Written by Andreas Papastergiadis
Updated over a week ago

Reporting - Financial

​Manage your practice's financials through the various financial reports coreplus has on offer

Written by Andreas Papastergiadis
Updated over a week ago

Reporting - Medicare

Extract useful information about your practice to help keep track of Medicare and DVA claims lodged through coreplus

Written by Lachlan Cox
Updated over a week ago

Practice Dashboard Report

A powerful report to help understand your business and look for areas for improvement

Written by Lachlan Cox
Updated over a week ago

Availability report

Get a detailed insight on your practitioners' availability schedules

Written by Lachlan Cox
Updated today