We take the safety of your account seriously! If your username has experienced multiple unsuccessful attempts to sign in, your coreplus account will be locked for a short period of time. This setup protects you from unauthorized access!

Please see the below FAQ's:

1. Why have I been locked out of coreplus?

2. How can I access my account again / How long does the lockout last?

3. How can I contact support?


Why have I been locked out of coreplus?

If your username is associated with 5 unsuccessful attempts to sign in, the coreplus account will be locked for a short period of time to protect you from unauthorized access.

You will also receive an email notification informing you if your account has been locked.


How can I access my account again? / How long does the lockout last?

The lockout will last approximately a total of 5 minutes. After that, the user can proceed with logging in as per usual, with the correct username and password.


How can I contact support?

Simply contact support under the email address support@coreplus.com.au if you require any further assistance.

Alternatively, feel free to use the live chat function on www.coreplus.com.au. You can find the live chat bubble in the bottom right-hand corner!



The below articles may interest you as well:

📝 Bookmarking your logon page

📝 Setting up your coreplus account

📝 Re-set your password

Please let us know if you have any questions and don't forget to rate this help article below, so that we can continue to improve our support to you!

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