Browsers try to do their part to speed up the loading process. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.

If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent changes. This is when, you may encounter browser errors like run time error, buttons missing on the page, etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

There are different ways to clear cookies and cache data, depending on your browser. Below you'll find the instructions for Chrome, Firefox, Microsoft Edge, Internet Explorer and Safari for both Windows and iOS.
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This article includes:
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​Windows Browsers:
​1. Chrome
​2. Firefox
​3. Microsoft Edge
​4. Internet Explorer
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​iOS Browsers
​1. Safari
​2. Chrome
​3. Firefox

1. At top right click three dots icon > More tools > Clear browsing data

2. In the pop-up change Time range to All time > Clear data
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1. At top right click the three lines icon > Options

2. On the left, select Privacy & Security

3. Scroll down to Cookies and site data > Clear data...

4. In the pop up click Clear then Clear Now
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1. At top right click the three dots icon then Settings

2. In the left side menu select Privacy, search, and services

3. Scroll down to Clear browsing data and click Choose what to clear

4. In the pop up change Time range to All time and then click Clear now
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1. In the top right corner click on the cog icon > Safety > Delete browsing data...

2. In the pop-up, uncheck Preserve Favourites website data then click Delete
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1. In top menu bar select History (not pictured) then Clear History

2. In the Clear menu, select all history then click Clear History
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1. At top right click three dots icon then More tools > Clear browsing data

2. In the pop up change Time range to All time > Clear data
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1. At top right click the three lines icon then Preferences

2. On the left, select Privacy & Security

3. Scroll down to Cookies and site data > Clear data...

4. In the pop up click Clear then Clear Now
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See similar articles regarding renewing an access token:

📝Renewing an access token

📝Updating your Browser

📝Account Management